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      EDF

      Engaged Employer

      EDF reviews

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      4.1

      88% would recommend to a friend

      (996 total reviews)

      Bernard Fontana

      79% approve of CEO

      55% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Compensation and benefits

      3.8

      Career opportunities

      3.6

      Senior management

      EDF has an employee rating of 4.1 out of 5 stars, based on 996 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The EDF employee rating is in line with the average (within 1 standard deviation) for employers within the Énergie et exploitation des ressources naturelles industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      996 reviews
      4.0
      May 11, 2014

      Empowering employees to make their mark and develop into what they want to be.

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      EDF Energy invests in it's people. If you have an ambition to develop your career they give you the tools and support to do so. There is a strong focus on zero harm, including physical and mental wellbeing.

      Cons

      The Energy sector is not popular with the UK population, so it can feel like you are fighting a losing battle on the customers side, but regardless, customers needs are the forefront of EDF Energy's business

      3.0
      May 10, 2014

      Senior management don't have a clue, but good pay, pension and job security given.

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Due to the health and safety culture at EDF, they have fair policies in place regarding absence due to sickness and making sure their employees have a good work life balance. Leadership of line managers is usually very good and they have Team Performance Coaches to help with training and difficult queries, which helps reduce stress. TPCs are always willing to help and very enthusiastic, which shows that the recruitment process for this particular role is also good. EDF are also very hot on personal development and ensuring that you have the space to do this, even if ultimately it means you go on to do something outside of EDF.

      Cons

      Senior management do not realise that their decisions usually make things very difficult for customer service advisors. For example, they think we should be able to deal with certain queries within an 'average handling time' that they came up with, but they don't actually know how to use the system themselves and so the AHT is usually very unrealistic for someone who knows that the system is slow and normally not working at all. They also haven't yet realised that the reason that they have a high level of absences due to mental illness is because they have brought in a system that never works and don't allow enough time to actually resolve customer's queries, resulting in backlogs and therefore stressed employees. Office relationships also tend to be very volatile and clicky.

      Viewing 976 - 978 of 996 Reviews
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      ReviewsEDF reviews

      Glassdoor has 5,908 EDF reviews submitted anonymously by EDF employees. Read employee reviews and ratings on Glassdoor to decide if EDF is right for you.