Slow vacation accrual-expensive benefits if you don't jump through hoops on their 'wellness' site.
Not enough bathrooms for females
Costco-sized building/very small parking lot- you will be walking to work from (ironically), the Costco down the street if you are not on an opening shift. This is annoying in the Arizona 115 degree summer sun, adhering to the pointless dress code.
Outbound dialer has bad algorithms and ends up calling customers who don’t need to be called.
The root of lease’s problems, is the product itself, and its targeted consumer base.
Lease buys crappy 2007 Dodge Calibers with 120k miles for $3500, does a worthless ‘Rigorous inspection’ and leases vehicles to people with 380 FICO scores whose proof of income is ‘child support’, so the dealership gets the new boyfriend to be a co-buyer, because his job at McDonalds, will push the application into acceptance. Many of the accounts that came across my reps screens actually show the ‘job’ for the customer as ‘Unemployed’ or ‘SSI’.
These cars are then leased with dry-rotted tires with just barely enough tread, that don’t match. All needing brakes and rotors. Missing spares. Clothes and personal items from the last poor sap who just got repo’d 3 days ago are often overlooked by the dealership AND customer, once it’s put back out for lease. Check engine lights are reset with diagnostic readers and always come back on within 24-48 hours of the new lease victim’s purchase.
You will receive many calls from people whose check engine light comes on that first weekend they get the car. Bad batteries, low oil, right out of the gate, all for a pricey 460$ a month, to somebody who can’t even afford to keep their cell-phone paid for. These people literally, do not have $4 for to add a quart of oil to save their engine in-between their ‘free’ oil change at Sears every 4000 miles.
THIS, is who you will talk to everyday. Customers whom the free-market dictates have no business ‘owning’ a car, Drivetime lease, fills this natural vacuum with the lowest of the lowest ilk. There is no intention of the customer actually completing the 2.5 year lease for $15,000. The only quest is to churn the account and collect ‘almost enough’ of a payment every 14 days. They are all on check systems and can’t have bank accounts and are always ‘in the hospital’, which is why they are late in paying you.
The save rate (getting customers current) got so bad (around 51%), that bonuses for actually being good at collecting, stopped, and switched entirely to being based on your quality assurance scores. Meanwhile ‘Finance’ reps, sitting 40 feet away from you, doing the same thing, can easily get monthly bonuses easily of $1000-$3000.
The career path to management is filled with empty promises and no pay increase and a dangling carrot of hope, only to be smashed by a phrase from leadership of ,” we need to put you back on the phones due to call volume for a few weeks”. So I left, only to find out from a friend who still works there, that the position was recreated and filled by another carrot seeker, from another department.
Horrible flip-flopping schedules during the week, and no 'swapping of shifts' just for a day to accommodate family needs etc...use your PTO, or take an occurrence whereas my new job, actually has an employee portal, for swapping shifts with no management needed....brilliant!
Hire on into Finance side, and you’ll be ok. Stay away from lease.
