- It's a poverty wage job. Minimum wage. Prepare to live on food stamps, heating assistance, anything to help with the monthly bills, because after car expenses, fuel, insurance, etc you will not make much.
- Managers are the people who don't quit, so expect the least qualified to be yelling at you, power tripping (you will be verbally abused, I promise you) and using you as their bad-day punching bag if you aren't a friend outside of work (most employees who stick around are friends outside of work).
- Prepare for nepotism, it's rampant. You'll be written up for minor infractions, like being 3 minutes late one time, but the in-crowd employees will play on their phones, hide in the back or otherwise slack off while you do the work.
- Even though they pay starvation wages they throw away food. When they don't, it's pretty nice. When they do it's like having salt rubbed in a wound. You're literally going hungry and they will throw away mismade (wrong toppings, wrong crust, bubbles in dough, etc) food right in front of you. Perfectly edible, in the trash while your stomach is growling from being too poor to afford food. I can't stress enough how demoralizing this is.
- No win situations abound. Some managers will ensure you arrive happy and leave miserable. They get off on it and nothing will be done to stop it because it takes so much training to create another manager. If you're a CSR or driver, however, you're replaceable within a day and they make sure you know it.
- Don't expect labor laws to be followed. No breaks as per law. They shuffle hours between stores to prevent you from getting overtime pay. You are flat out told you will be fired on the spot if you report them. Yeah, it's illegal to do that, good luck affording an attorney to do anything about it.
- Constant threat of being fired/suspended.
- Employee policies not followed. Good luck even getting access to learn what they are.
- Depending on the manager, you can be suspended for getting sick. (Customers take note, employees are regularly sick at work to avoid being punished and because they need the hours - see poverty wages above)
- If a driver, prepare for your car to die within a few years. You have no option which deliveries to take. Mile long driveway full of potholes? Start saving for shocks, ball joints, tie rod ends, etc. 10 miles each way with no tip? Here's your dollar to magically cover all expenses, even gas.
- If a customer wants to verbally abuse you and treat you horribly, you must take it. You're not allowed to refused service. In fact, you'll probably be verbally abused if you refuse to take the verbal abuse of the customer.
- The regional management and above live well ($60K minimum) while you literally starve as a CSR or driver.
