The creative team has seen a change of leadership five times in three years, due mainly to the management techniques of the wider organisation resulting in people being pushed out/asked to leave. The resulting chaos every 6–12 months leads to near-constant frustration and low morale for the team itself. Due to its relative size, the creative team is placed under the marketing umbrella within the company structure, as if it's just another small team, rather than standing on its own, where it can be given autonomy and the ability to better serve the business as a whole. The people in management positions above the creative director, who are marketers, don't understand or appreciate the value of good creative work, unless it directly results in an increase in the metrics they care about. This is no way to run a creative team in a supposedly disruptive and innovative company, because it is in no way conducive to good creative work, which occasionally needs to rely on taking creative risks. The management issues do not only affect the creative, design and marketing departments, however, and the head office has seen (and possibly is still going through) an intense period of turnover, especially across the last 12 months. Deliveroo has always had the potential to be great, but the constant empty promises of "things will be better!" following the latest change in management or structure, make it an incredibly frustrating place to work when things inevitably don't improve.
