Pros
Basic salary. Some nice colleagues Good place if you have no ambition for life or just want a paycheque or lack other employable skill sets.
Cons
The job itself is mind numbingly stupid and boring. The so called "leads" are too busy nitpicking and backstabbing behind your back looking for your mistakes instead of doing any of the actual work when the team is already short of staff. "Leads" get all the power to decide the rules and assigning work to others, yet covering up their own mistakes by laughing it off and amplify team members' mistakes. Overly complicated internal procedures are implemented by some incompetent team leads that do not help to improve clients experience. Only add more work to junior staff and increase their chances of make mistakes. Zero career growth at this company Poor bonus structure Leads get overpaid and enjoy too much benefits for doing little work. Important projects are being assigned to junior staff with seniors not being involved at all. Most seniors are lazy and incompetent; too many dead woods within middle management