3y
Thank you for your valuable feedback. We wanted to take the time to address some of your concerns:
1. You’ll be happy to know that we had 3 promotions to AE in Q1, 1 to SE, and we have such a strong partnership with sales leadership that we will continue to fuel their growth with our amazing talent for years to come.
2. Regarding work expectations: Given we are an enterprise sales-focused team, this requires more focus and effort than less strategic sales. We recognize that the enterprise sales career path is not for everyone, and are working to set better expectations with recruits and new hires on what is required to be successful. The great news is the 14+ projects and initiatives we’ve launched to align to this enterprise motion have resulted in the team now meeting and exceeding goals --- previously, they were not. Meeting and exceeding goals will provide for the above future promotions and the many to follow. The team has now more than doubled production since January 2022.
3. With regards to people development, we’ve increased our focus on coaching, call recording, and announced an up-leveled promotion and development program in February that has already led to many in-seat promotions and will fuel our promotions into the field. Our goal is to up-skill our sellers, so they can become field seller eligible in approximately 20-24 months’ time (based on performance, and test-out certifications). While no one can ever guarantee promotions to the AE role as this depends on individual growth and goal attainment -- we’re partnering with our leaders and developing our team to become the best AEs the company has ever seen.
Also, some folks may not want to go into the field -- we also recognize this and will partner with our top performers on other areas of the business they’re passionate about. Recently we had a top performer become a Sales Engineer, and we love this.
Lastly, we are in hyper-growth mode, which will provide once-in-career opportunities to our SDRs. We take your concerns seriously and will work harder at coaching on change management -- change is constant while we’re growing this fast. Thank you again for your feedback and best of luck on your new path. - Chad Knutson, Director, Sales Development, North America
