Conduent reviews

They don't pay you what you're worth, nor do they pay you reflecting the amount of work they give you. TA's are petty and act like childish high schoolers, they all gossip amongst themselves. Most of management does not assist, only MY manager ever helps me, anybody else? Forget it. Then they wonder why you're on hold for so long. They have a "Step level" Program that determines if you get a raise, but it's biased so you DON'T get a raise. I've been working with the company for 2 years and work in 9 departments. My pay hasn't been raised a cent. They show no acknowledgment to employees work or appreciation, they'll send out a "kudos" email, which means absolutely nothing and barely even do that half the time. Then they wonder why people keep leaving. They're understaffed as it is, meaning its just more work for the people there. They just want to fill in the seats, the training is last minute and rushed, and they lie to their clients. I despise this job.

They didn't opt to have employees work from home until half the employees didn't go to work and they had been reported several times. Management had been set up to work from home already so while they were forcing employees to go in management got to stay safe in there homes. They have benefits but they aren't that great. You have two high deductible health plans, one classic PPO with a copay structure and one limited coverage plan which basically just keeps you from getting a tax penalty. The 401k was matched a 3% but they had stopped matching management way before the pandemic and during the pandemic they stopped matching everyone's 401k. While in office they would throw parties but the employees would supply the food and do the decorating in between calls. They just implemented a program to increase employees pay but prior to that to there had not been pay raise for several years. It took employees trying to start a union to get them to increase wages. A union in which I've personally heard management try and block. Most training is a joke . Some trainers are great but the majority just give you the question and answer for the test. Oh and of someone has a problem with you they don't speak to you directly about instead they're just petty.