Conduent reviews

3.0

43% would recommend to a friend

(10,222 total reviews)
avatar

Harsha V. Agadi

38% approve of CEO

36% positive business outlook

Conduent has an employee rating of 3.0 out of 5 stars, based on 10,222 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Conduent employee rating is 22% below average for employers within the Informatique industry (3.9 stars).

Reviews by job title

10K reviews
1.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

I can’t think of any…there is a reason experienced employees call it CANT-do-it.

Cons

I left everyday for the past 6-7 years trying to figure out if I was being overly sensitive and reactionary. My 9.5 years of service was capped off by a call informing me of being laid off which I had been led to believe was a meeting to discuss a promotion. This company as an employer is like being in a relationship with an abusive spouse. You learn to exist in a gaslit state all the time. Nothing unethical, cruel, or stupid management does is ever a surprise…it is not an uncommon experience to hear Conduent/Xerox/ACS bashing. It is so common and justified I’m confused by others’ positive reviews. Did we work for the same BPO? As far as I’m aware I’ve never run across anyone who actually likes working for Conduent and feels anywhere near fairly compensated. Be ready in professional roles you will never get a raise, in fact the company does everything it can to deter you from even talking about this…threatening employees who have the audacity to compare notes on Compensation. I wish they would break the law in writing, I would have owned Conduent long ago, they have a tendency to break employment laws both State and Federal. Oh and BTW after 9.5 years of service, I had 184 hours of PTO that just evaporated, and got 4 weeks severance. I have hated this company for years, always working toward maybe things will change and then all my efforts would go to something. But yeah that never happened. It’s ironic really, ACS jokes among long tenured associates along the lines of Conduent/Xerox whatever you wanna call it in the end they will always be ACS (Always Changing *Stuff*. They just never manage to actually change for the better.

1.0
Apr 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Conduent offers strong onboarding, clear expectations, and robust training materials. This is especially helpful if you're new to customer service or phone-based support. I appreciated the structured routine, timely communication from trainers, and the early focus on scripts, note-taking, and active listening skills. The resources were there.

Cons

But once training ends, the reality can hit hard. The work is repetitive, call volumes can be extreme, and the support system falters under pressure. Supervisors are available but often stretched thin, and real-time guidance during live calls can be inconsistent. You are expected to be highly self-sufficient, even when navigating complex or emotionally charged customer issues. If you're not mentally prepared, burnout is likely. Pacing is strict, breaks are timed, and even stepping away for a breather becomes a stressor. The emotional labor, especially in programs like EBT support, requires more recognition and empathy from leadership.

3.0
Mar 25, 2025

Okay I guess

Recommend
CEO approval
Business Outlook

Pros

No talking to anyone, just typing Can listen to music/podcasts/audio books Ability to work from home depending on project and stats Easy mindless work

Cons

Pay is horrible for the overload of work Too much mandatory overtime Unrealistic Stats to be met

Viewing 466 - 468 of 10,222 Reviews

Glassdoor has 11,531 Conduent reviews submitted anonymously by Conduent employees. Read employee reviews and ratings on Glassdoor to decide if Conduent is right for you.