A short summary: The employee turnover rate says it all, Ive seen roughly 70 people come and go within a year, with most of those lasting less than three months.
-You never know what time you'll be done. They have a "clean desk" policy which means you work until your manager decides you're done every day, there is no set plan so some days its 10 hours some days its 14 and you typically don't know until the last minute or late in the day. If you have to work the weekend, you wont know until Thursday/Friday. Good luck making any kind of plans/appointments.
-Forced Overtime. The majority of the year plan on working 50-60 hours per week. The spring is even busier and around late march through may youll be working a few 70 hour weeks, from 8 am to 9pm six days a week, sometimes seven. I spent almost a year here and had very few 40 hour weeks. Could be a pro in some situations
-Very limited time off. You can earn vacation after a year however there isn't much time to spend it. From December until February only one person can use vacation per day, no consecutive days. From March to May no time off is approved at all, and if you miss for any reason you must make the time up the same day or receive a write-up. So no real time off that whole half of the year, and even during the rest it doesn't slow down enough where you could get a week off that's approved. Don't plan on going out of town while working here.
-The only "approved" holidays are Christmas and the 4th, and while you get that day off you have to make up the time that week/weekend. Last year Christmas was on a Friday which we had off but then had to come in and work on the weekend.
-No room for promotion. They don't even do yearly raises/performance reviews, at least for this position. The next person who was in line to move to senior processor has been there for nearly 4 years so good luck.
-They expect you to quit. Overall the conditions here are so poor because they expect you to work a few months and then get fed up and quit. They run a big hiring campaign at the end of the year and then train you for a couple weeks before the peak season in spring. Most people get burned out and quit after a couple months but if you don't they keep saying "keep powering through it, well slow down in a couple more weeks, itll be easy and you can take some time off" and it never really slows down.
On top of all that, organization is a mess, lots of useless managers, staff, and events. Cliff Skelton has a CEO pay ratio of 171:1, and board members calling for his removal. Conduent has failed and been stripped, renamed, and sold multiple times and it's likely going to happen again. Their big announcement for Christmas last year was that noone would be getting bonuses. Most of these processing jobs have already been sent to Conduent's India team and these are likely to follow or be replaced by AI in the near future. I would steer clear of this place unless you need some quick cash.
