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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,727 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,727 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Reviews by job title

      45K reviews
      1.0
      Oct 31, 2023

      The perfect combination of micro-management, unrealistic expectations and toxic work environment

      Analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      - remote - nice people - you learn how to do nice powerpoint slides

      Cons

      -analytics is to be avoided. There seems to be a bit of an obsession with taking people who work there for a ride: not only they pay below market rates but on top of that you are expected to work impossible hours -no real leadership or strategy, no vision, just sales targets… forget about coming up with anything new and embrace opportunities offered by AI (the function is at least 2 years behind other firms in the same industry), the same stuff is flogged over and over -micro-management... the senior management meddles in our work, provide irrelevant input, and insist on inadequate approaches at times or moving the goal post -there's next to zero leadership; for instance if you can’t get a log in or access to the data or cloud service that you need it’s your problem. -no technical leader, just powerpoint experts and project managers -obsession with stinginess and taking everyone for a ride ;team is over dependant with junior hires with very limited technical skills and people who are learning as they go along. So long as stakeholders are being billed then why not I suppose :-) - despite the obsession with planning/micro management, projects are started with no clear brief or realistic plan (there are wishful thinking plans of course, looks good in front of stakeholders but the reality is quite different) - People get assigned randomly to projects (on a "let's see who's free next week.. ah yes 0.5 of person x and 0.6 of y and a bit of z's time") without even considering whether they have the right knowledge or access to data/systems! - The senior leadership team seem more interested in their personal image on social media (being CEO of the year) than in addressing the glaring issues within the department. Maybe having exit interviews or 360 assessments would be more useful Talking of exit, a lot of people leave without a job to go to and this says a lot...

      avatar
      Concentrix Response
      2y
      Thank you for sharing your insights about your time at Gobeyond Partners. We appreciate your feedback and regret that your experience did not meet expectations. We have worked hard to foster a supportive environment where colleagues can build their analytics and consulting skills solving a variety of client problems. Efforts to improve our operating model continue, further developing our leadership, strategy, systems, and technical expertise. We've updated our operating model to better align skills with project requirements, although consultancy work demands flexibility in supporting client projects. These efforts have resulted in an increase in colleague engagement scores, although we recognize more can be done and your feedback is important as we continue to make further changes. We value the contributions of all our people and are committed to learning from your experiences and making necessary improvements. We would welcome a conversation with you, please feel free to contact us.
      5.0
      Oct 1, 2023

      Great place to work

      Director of operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Webhelp is a great place to work if you want to learn new things, develop your skills, perform and create a career for yourself. Flexibility, respect and trust represent our teams.

      Cons

      No cons as I'm part of this team since 2013.

      5.0
      Aug 24, 2023

      Worthy a try

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management, including local senior, very approachable HR supportive Opportunities Pushing for full time work at home Interesting people The customer service industry suffers, oftentimes deservingly, from a bad reputation. Working at Concentrix Angers makes you reevaluate this statement. Had a great time there.

      Cons

      Not much to put in the cons there, it's mostly a desk and office job and you'll get just that. Gossips, rivalries, just like everywhere else. Not always easy as a newcomer to integrate as most of the colleagues have been working there for years, but that's everyone's job to make do.

      avatar
      Concentrix Response
      2y
      At Concentrix, we're always on the lookout for ways we can improve the work experience for all our staff members around the world. While it's unfortunate you're no longer here, we really do appreciate all you contributed to our success during your time as a staff member. Thank you!
      Viewing 13 - 15 of 44,727 Reviews
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