Checkout.com reviews

3.9

80% would recommend to a friend

(1,106 total reviews)
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Guillaume Pousaz

86% approve of CEO

84% positive business outlook

Checkout.com has an employee rating of 3.9 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Checkout.com employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Mar 29, 2023

Dumpster fire fueled by bad leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Compensation is fair - NYC office is beautiful - Free lunch

Cons

Most of the problems at Checkout.com stem from bad senior leadership that promote favoritism and blame culture. They have had multiple rounds of layoffs and yet none of the senior leaders have changed, despite most being incompetent and unqualified to lead an organization. Leadership is not looking for creative thinking or ambition and only want people to blindly follow their orders. They do not accept feedback or allow you to question their decisions. This has created a culture in which everyone is beaten down and simply enduring their day-to-day work. There is no collaboration and everyone is only looking out for their own interests. There are re-orgs every few months so you never have stability or visibility into long term goals. Leadership will set simple-minded goals, such as "grow by X%", without any plans or details around how to achieve this. They will then throw individuals under the bus to save themselves when they do not achieve these outlandish goals. When people leave, they do not backfill the roles, forcing everyone else into an unrealistic workload. If you value yourself or your career you will stay clear of Checkout.com.

1.0
Oct 7, 2023

Absolutely toxic

Recommend
CEO approval
Business Outlook

Pros

I meet a few good and outstanding people during my time at Checkout.com - sadly, they have moved on to other workplaces where they were not discriminated against because of not being male, or where they had actual growth opportunities.

Cons

Where do I even begin ... It feels very often like a place that crushes your dreams. You go in optimistic and hopeful, having been sold a certain story and hype, and day by day you realise you fell for something that wasn't there. Gender disparity is real and present especially in Technology. There are no women in leadership position - all the Senior Directors for example are male, there are no female VPs or SVPs, and there are no pathways for any of the existing female employees to get there, which leads to a very high turnover among females. For the males, you have to be in the Old Boys Club to get anywhere. If you're not, you are at best ignored, unless you get let go to pay for someone else's mistakes . The exec team are absolutely unapproacheable and performative , parrot out values and principles they don't care about and I would be hard pressed to find a situation in the past 7 years where I have seen any of them talking to the "normal" ( read "not VP and over" level ) willingly or naturally - unless again, they would do it to tell you off , ridicule you or make you feel irrelevant . The performance review cycle is long drawn out, and again, only the OBC members progress - and that is the rule everyone learns sooner or later. If you care about performance ratings , don't bother joining Checkout where " you have to be a five to get a three" and "everyone is a three" . Don't join if you hope you will have time for learning, development, or a strategy that is consistent and followed through - in all the years I have been here that hasn't happened. Everything you read in other reviewes is true and accurate; the exec team only care about the profit the company makes, despite the never ending stream of parroted company values , and you learn quickly you and everyone else around you is easily replaceable. IF you're in the OBC, you might survive or thrive to some extent. If you were brought in by an exec team member then you have a free hand to do whatever you want and rules and legislation be damned. You can sack whoever you want, or push people out disregarding any ethics considerations or existing policies, and bring in all your buddies to form a bubble of the Old Boys Club for your area. Salaries are average for most employees, although discussions with colleagues revealed men do get paid better than women. Benefits are laughable and very poor compared to similar companies, and they ignore most of the employee feedback/needs. Employee surveys of any kind land in a black hole they are never acted on again, and essentially, like the CEO said - if you don't like it , you can live. You have to admit at least he was honest about it and didn't pretend he cared about people.

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Checkout.com Response
2y
I am deeply saddened to hear that this was your experience- the Checkout.com that we are building is unrecognizable to me in your review. Point blank, we do not tolerate gender bias, discrimination, or bullying. As a long-time employee, you know one of our company OKRs is to increase female and non-binary representation and employee satisfaction. Like other Tech companies, we have work to do here (both in bringing in new women and promoting women within) – but we know it’s the right and only way forward. If you’re up for it, I’d love to speak with you 1:1 to understand your experience and see how we can take action to change your perception. If you are more comfortable speaking to someone else, please consider reaching out to your People Business Partner or our DEIB Program Manager. Your feedback- and experience- are important to me. ~Kerry, Chief People Officer
1.0
Feb 11, 2024
Recommend
CEO approval
Business Outlook

Pros

* There are still a handful of decent engineers around the company with a spark in their eyes who you wouldn't mind working with

Cons

The company has been slowly but steadily transforming into an authocratic state with the current CEO reigning supreme. If only a few years ago the upper management would at least pretend to listen to the employees' feedback then now it's only their way or the highway. The most recent reorganization and layoffs caused by the change of CTO forced most people into survival mode when they are afraid of voicing any opinion that contradicts the line established by the higher-ups. When guessing who's next to leave the company next becomes a staple of the leaving drinks ceremonies, you know there's something wrong with the company.

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Checkout.com Response
1y
Thank you for your time in leaving feedback, all employee opinions and experiences matter to us. We're genuinely sorry that your experience with Checkout.com has not been positive. We work hard to continually improve our working environment, but recognise that it will not be a fit for everybody. Whilst we are a founder-led business, and able to move quickly in adapting to changes and rising to new challenges, we do not want this to be at the expense of creating a positive experience for our employees. We are investing heavily in our People strategy and in training and upskilling our leaders across the business. Change can not always be positive, but we believe in doing the right thing, rather than the easy thing and have had to make difficult decisions as an organisation to create a strong platform for our employees to thrive going forwards. Thank you again for your feedback.
Viewing 34 - 36 of 1,106 Reviews

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