CarMax reviews

3.5

59% would recommend to a friend

(8,184 total reviews)
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Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office location and campus.

Cons

The company is slowly imploding. Leadership is lost and fumbling the ball. Mass layoffs. Lacking trust.

1.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

they seemed like they really cared and really wanted you to be in the business. tried making it seem like you are cared for and valued. saw my initiative and how much I liked the company and tried getting me promoted to a manager position which I was super stoked about

Cons

they fired me for literally no reason. did an "investigation" which was a random guy on a zoom call playing the worst good cop roll I have ever seen in my life. then after telling me everything was perfectly ok, that I wasn't loosing my job and they wanted me, i was called in like a week later and fired without given a reason why. no warning, no reason too, no severance, no help for after the fact, literally nothing straight kicked to the curb. found out after that this piece of garbage company had tried their best to hide layoffs. Even though I was doing work to literally become a manager with not stepping a foot wrong they just kicked me to the curb. like honestly good luck you are gonna have the rug pulled over your eyes and discarded faster than you think

1.0
Jan 18, 2026

No More Values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None tha I can think of anymore.

Cons

One of CarMax’s values used to be Put People First. And yet, after over a decade of service, and in spite of stellar performance reviews, my role was eliminated and I was dismissed like I was nothing. I contributed at a high level, interacted with associates at all levels, and yet my dismissal was a talk-off that was 3 sentences about SG&A being too high. No compassion. Just cold and unfeeling. I understand the money woes, but some are should be taken for those who were loyal to the company for so long. I had colleagues that were with the company for 20-20 years dismissed in the same way. Shame on CarMax. Compensation wasn’t the best so many stayed for the culture which is gone now.

Viewing 142 - 144 of 8,184 Reviews

Glassdoor has 8,353 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.