Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 302 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 553 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 462 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

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3.5

60% would recommend to a friend

(8,180 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

May 13, 2013

Horrible place to work

Customer service rep

Recommend

CEO approval

Business Outlook

Pros

There are not any pros.....

Cons

Horrible management, hours and pay

1.0

Apr 20, 2013

Worst company I have ever worked for

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Most of your fellow co-workers, for the fact that most agree that CarMax has some serious issues. Benefits are pretty good.

Cons

Micro-managers, horrible schedule working 5 of 6 weekends, File reviews that will make you want to quit on the spot, high pressure on sales associates that don't sell to 10% of their customers, very contradicting company, unprofessional management in most cases, sold vehicles many times coming back for repairs, and customers find things wrong on a test drive.

1.0

Nov 10, 2012

Don't Work Here

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

The sales team is friendly. Basic respect amongst co-workers. Not many pros anymore.

Cons

Micro-managed, over-trained, oppressed. Sales Consultants income cut in half in the last six months due to daily mandatory trainings you are not paid for, nor are needed. Trainings go on for hours and and are basic, boring, and rudimentary. Perhaps, a new sales associate, who is also new to sales, could learn from them but most are offended.

Viewing 10 - 12 of 8,180 Reviews

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Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

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