CarMax reviews

3.5

59% would recommend to a friend

(8,182 total reviews)
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Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Dec 18, 2019

Horrible!

Recommend
CEO approval
Business Outlook

Pros

Used to be a good company to work for.

Cons

They paid the same amount per vehicle since the company started. They never raised the amount of commission per car to match inflation. 2 months ago, corporate took all the leads away and started sending them to a call center. Everyone in the call center is new and not progressing them well enough to come into the store. Not only that, the pay was cut in half for every sales consultant for the majority of customers. Not only that, but now there's instances where low hourly wage associates can sell cars without commission so sales people don't have to. They keep saying it is going to help us sell more cars. But it is doing the opposite. They took the leads away, they took half our pay away, and they are taking the little customers the stores have and giving them to hourly associates so that they can pay less to the sales team. I am making a third of what I used to make. I am currently seeking other employment options and hope this greedy company gets what it deserves. I don't recommend anyone in any department work here. Service and operations team get treated without respect. Business office is begging forced to do more work without more pay. Inventory department also being forced to do more work without more pay and then get fired for political reasons. Also, management is a joke. They promote people with little experience because they're favorites. Not for hard work.

1.0
Dec 18, 2019

I quit

Recommend
CEO approval
Business Outlook

Pros

Honestly the team is what made it worth my time.

Cons

Management is terrible. If you are a Lead, it ends up on you and not the managers. A false sense of security so be on the lookout.

1.0
Jan 29, 2019
Recommend
CEO approval
Business Outlook

Pros

- Had the opportunity to work with great people at the South Austin location. Our Business Office Manager, Dave Snow, hands down was the best boss ever. Business Office Associates at our store always celebrated "Boss Day" while he was our BOM. He was appreciated not just by Business Office, but other departments as well including Sales, Merchandizing and Operations. - Flexible hours for employees who were in school. - Tuition reimbursement program is the best. - Employee discount for retail and wholesale vehicle.

Cons

- They do not care about their employees. I repeat, THEY DO NOT CARE! - They let our long-term BOM, Dave Snow, resign because he just couldn't take it anymore. He put in almost 10 hours a day shift, had to take over Sales Manager duties, had to take care of service issues after hours, and they took away ABOM position for satellite stores so the work load was immense for him. After he resigned, it was a total chaos! - The pay sucks. I worked there over 3 years and a half and my annual raises combined has barely reached $1. The annual raise usually ranges from $0.20-$0.35 for Business Office Associates. - The operating systems used to carry out daily business office tasks are out dated. The scanners at our store look like typewriters from 1800s. Once we had a scanner that was broken, and we had finally gotten a ticket to replace it, they sent over an old used scanner as a replacement that was worse than the first one.

Viewing 115 - 117 of 8,182 Reviews

Glassdoor has 8,351 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.