Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 302 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 553 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 462 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,181 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 28, 2013

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great place to work in this position

Cons

No issues to report at this time

3.0

Jun 10, 2013

It pays the bills

Detailer

Recommend

CEO approval

Business Outlook

Pros

Can be nice if you are interested in the Sales, Business, and Buyers departments. Those three departments can help you get ahead.

Cons

The Operations department that I worked for was indeed very volume oriented even though they said detail oriented first and then volume later. Because I take pride in things that I do, this was not the position for me, at least according to my supervisor.

3.0

Jun 9, 2013

Not a bad place to work, not the greatest.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Fun atmosphere, friendly employees. Ability to make a TON of cash if you are dedicated and persistent. Good opportunity to learn a lot about different vehicles. A true inside view of the used car industry. Perks of working for a Fortune 500 company including fun events and tasty provided lunches.

Cons

Long days are possible and will happen. Sales managers expect you to take sales calls on your days off and even come in. You may see ten or more customers before you even have the remote chance of making a buck. Numbers, numbers, numbers driven management, be prepared to defend yourself if you have a lousy week / month. Good training, but, you aren't making a dime at training, unless you are still a trainee / hourly.

Viewing 8170 - 8172 of 8,181 Reviews

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Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good

It pays the bills

Not a bad place to work, not the greatest.

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