Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 302 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 553 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 462 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,180 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Sep 14, 2008

If you like retail, you will like Carmax

Senior buyer

Recommend

CEO approval

Business Outlook

Pros

If you like retail than you will enjoy working at Carmax. They are similar to Best Buy, Target, and other big box retailers.

Cons

Hours of operation are long and hard retail hours. Corporate is pushing minorities and women to promotion faster than others. They are a very White and male company in upper management positions which is why they are pushing others through the training very quickly. Amount of stock options/awards has recently been significantly reduced frm what I heard from those still there.

2.0

Sep 14, 2008

Not all that glitters is gold.

Buyer

Recommend

CEO approval

Business Outlook

Pros

Awesome abillity of being able to buy wholesale vehicles straight from Carmax.

Cons

The company was started as a grassroots business. Have fun, care about your employees and you'll sell cars and live well. Well, the company has changed a LOT a bit since then. They still THINK they are a grass roots org, but now its far more plastic. Bottom line, Carmax got a taste of something great: Success. They thought hell, we can sell a lot of cars by packaging our successful formula and open up a lot of stores across the U.S as quickly as possible. But what they didn't expect is that they would need to hire GOOD managers. What they did was, hire BAD managers. Not always, but for the most part. They grew too big too fast.

5.0

Sep 11, 2008

Great place to work.

Buyer

Recommend

CEO approval

Business Outlook

Pros

Fantastic place to work. Everyone seems genuinely happy to be there and the company really goes out of it's way to take care of it's people.

Cons

Slightly more than most retail environments the business seems to swing very quickly with the economy.

Viewing 8170 - 8172 of 8,180 Reviews

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Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

If you like retail, you will like Carmax

Not all that glitters is gold.

Great place to work.

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