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      CarMax

      Engaged Employer

      CarMax reviews

      3.5

      59% would recommend to a friend

      (8,185 total reviews)
      avatar

      Keith Barr

      49% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Culture & values

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Work/Life balance

      3.2

      Senior management

      CarMax has an employee rating of 3.5 out of 5 stars, based on 8,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Aug 18, 2011

      Carmax is very competency based focused w/ a huge amount of difficult feedback. Ifs fun p if you know your role.

      Buyer in training
      Recommend
      CEO approval
      Business Outlook

      Pros

      Direct feed back is good when you come from a job history that had little or no feedback. They are always treating employees to lunch. Work as a team, its not all on you, if you are a good team member.

      Cons

      The feedback is very direct and sometimes harsh. At times you had too much feedback. Confidence is a big key as a buyer. If you have too much negative feedback and don't know how to process it, you can spiral downward quick. You have to be on your toes and have an answer good or bad. if its bad you will know! Being in an office with all managers at times you get advice from all over the place. It sometimes feels like several people are running the show.

      1.0
      Aug 16, 2011

      Terrible

      Sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Money is only decent for a few months a year. You know your schedule well in advance, and switching days or shifts is simple. Benefits are decent. Comfortable clothes,.laid back atmosphere and no real pressure. No haggling with customers is nice. your own desk and office space is kind of nice.

      Cons

      Terrible hours., open until nine mon-sat, half the time you are there even later closing a deal. Open on weekends and holidays,.so kiss your family life goodbye, only one in six weekends off. Terrible coworkers, half of them are snakes who don't care about you or your money. Blatently hide things and lie about it. No integrity from about half the sales team. Terrible split policy. The pay is terrible. No hourly rate. 160 bucks per car, 100 if they buy a warranty, 50 if you buy a car, but not if they trade it in. If another sales person has one phone call with your customer they get half of everything. Management for the most part is unreliable, never around when you need them, and never back consultants up against others. But they can help close a deal when you need. Talib classes every day are a waste of time that you don't get paid for, same with mandatory meetings on your days off...no pay...drive 30 miles get zero. Return policy bites you in the ass all the time. System and pay structure make it impossible to support a family, go work for a traditional dealer.

      Viewing 8017 - 8019 of 8,185 Reviews
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      Glassdoor has 8,354 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.