Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 450 reviews)); "Culture is great and rewarding" ((in 327 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 301 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 560 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 463 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 240 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,197 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

3.0

Oct 21, 2013

Its been a bit of a roller coaster ride but i have not been on one that i did not enjoy

Service consultant

Recommend

CEO approval

Business Outlook

Pros

Paid time off. Medical benefits. Internal promotions

Cons

Micro management. Incompetent managers in positions above their heads.

3.0

Jul 25, 2012

Could be a great company.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Employment. Good facilities. Many great co-workers and managers.

Cons

Micromanagement from Sales Managers, most of which only know what CarMax told them. They tell you not to pressure customers but then your suppose to call them repeatedly even if they don't want you to. Huh? If they have a computer or software problem, they cannot sell a car. No back up plan, cannot use paper & pen. Many Sales Managers afraid of their own shadow, cannot think outside of the box. Best to BS them, then they are happy. All in all, as they get bigger, they are becoming the typical big corporation and have lost their "fast of their feet" mode of a start up.

4.0

May 25, 2012

CarMax invests in their people and is great environment for growth

Lead business office associate

Recommend

CEO approval

Business Outlook

Pros

-Ability to try different departments (as long as you're in good standing with your current department) -Opportunities for growth -Develops associates -Constant feedback (it's a gift) -Approachable management -CEO comes to grill steaks at your store when the store smashes their goals

Cons

-Retail business=retail hours (personal con)

Viewing 7930 - 7932 of 8,197 Reviews

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Jobs at CarMax

Part Time Inventory Associate

Automotive Inventory Assoc.- Part Time

Inventory Associate - Overnight

Inventory Associate - Overnight

Part Time Inventory Associate

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Its been a bit of a roller coaster ride but i have not been on one that i did not enjoy

Could be a great company.

CarMax invests in their people and is great environment for growth

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