Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 775 reviews)); "Great people and very diverse" ((in 455 reviews)); "Culture is great and rewarding" ((in 317 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 552 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 235 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,197 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

3.0

Dec 15, 2010

Disheartening

Buyer

Recommend

CEO approval

Business Outlook

Pros

Good company ethics as long as you are doing your job the way they want

Cons

Very political environment. Reverse discrimination abundant and ignored at times.

3.0

Dec 1, 2010

Limited opportunities for advancement.

Former manager

Recommend

CEO approval

Business Outlook

Pros

Good co-workers, casual attire, flexibility of schedule, decent compensation.

Cons

Senior managers are a joke, LGM's have no backbone, strong Good Ole Boy network which is the only way to get ahead. Central & Nashville regions are inept & I can't decide on which one is worse. Come to think of it, it is probably the Nashville region because the regionals will visit your store and rarely utter a word to the team.

4.0

Oct 28, 2010

Carmax

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Friendly company with internal development the best I have seen.

Cons

Tends to be a good old boy mentality in the purchasing offices around the company.

Viewing 7918 - 7920 of 8,197 Reviews

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CarMax

CarMax reviews

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Ratings by demographic groups

Reviews by job title

Disheartening

Limited opportunities for advancement.

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