Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 745 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 309 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 562 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 233 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,194 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jul 27, 2012

amazing

Sales associate

Recommend

CEO approval

Business Outlook

Pros

fun environment with a ton of learning opportunity

Cons

i don't feel like there were very many cons

5.0

Jul 25, 2012

Amazing place to work with very good benefits.

Reconditioning associate

Recommend

CEO approval

Business Outlook

Pros

Good Benefits (Life, dental, medical, vision, tuition assistance, and many more) Compatible Salary Working Conditions (A/C, water fountains, vending machines)

Cons

Working weekends Some late nights past closing time, (because of customers not leaving)

3.0

Jul 25, 2012

Could be a great company.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Employment. Good facilities. Many great co-workers and managers.

Cons

Micromanagement from Sales Managers, most of which only know what CarMax told them. They tell you not to pressure customers but then your suppose to call them repeatedly even if they don't want you to. Huh? If they have a computer or software problem, they cannot sell a car. No back up plan, cannot use paper & pen. Many Sales Managers afraid of their own shadow, cannot think outside of the box. Best to BS them, then they are happy. All in all, as they get bigger, they are becoming the typical big corporation and have lost their "fast of their feet" mode of a start up.

Viewing 7918 - 7920 of 8,194 Reviews

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amazing

Amazing place to work with very good benefits.

Could be a great company.

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