Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,196 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Oct 18, 2012

Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Other department staff is usually nice. Good pay and benefits if you get into the right area. Very nice facilities to work in for the most part.

Cons

Poor follow up on training by some mentors. Unclear expectations overall when management changes. Race and sex play a huge part in disciplinary action. If you aren't a car guy/gal you won't make it if you succeed regardless of how hard you try or improve.

4.0

Oct 18, 2012

Business Office Associate

Business office associate

Recommend

CEO approval

Business Outlook

Pros

The culture is great. The growth potential is there. CarMax relocates people in the right places, you can go anywhere you want.

Cons

The salary of a business office associate is awful. There is so much to learn (3 months of training) and you don't get paid for the knowledge you acquire.

4.0

Oct 16, 2012

Carmax is the only professional car dealer that I know in existance

Salesperson

Recommend

CEO approval

Business Outlook

Pros

Carmax is a corporation and run like one. You get day off and vacation days. You don't have to fight for your pay like other dealers it's cut and dry you sell a car and you get paid x amount. There lots of training. Carmax has an excellent support system and really does try to make the customer happy if at all possible.

Cons

Too much training sometimes. In the name of training there is a very oppressive culture of people "managers" looking for what you're doing wrong rather than what you're doing right. Some of the cut and dry policies go against making customers happy. ie sometimes a car needs a tire or something cheap to make the customer happy and carmax won't do it because it "meets the carmax standards." Carmax would rather take the car back under the 5 day return policy than replace the tire.

Viewing 7894 - 7896 of 8,196 Reviews

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CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

Business Office Associate

Carmax is the only professional car dealer that I know in existance

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