Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 774 reviews)); "Great people and very diverse" ((in 447 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 287 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 558 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 448 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 238 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,199 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,199 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

2.0

Nov 7, 2011

The company lost it's focus the stockholder became more important than the customers and associates

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities for advancement are good

Cons

Because the opportunities for advancement are good they end up with a lot of incompetent managers. When Austin Ligon retired and Folliard took over the company lost it's focus, the stockholder became more important than the customers and associates.

3.0

Nov 3, 2011

good so far

Sales associate

Recommend

CEO approval

Business Outlook

Pros

opportunity to advance with the stores

Cons

not great pay, 5 day return a car hurts your pay check and when its not your fault

4.0

Sep 28, 2011

Excellent Part Time Job but company is changing

Part time sales consultant

Recommend

CEO approval

Business Outlook

Pros

I made $48,000 last year PART TIME. 25 hours a week. This year I'll probably make $34,000. It's the only job that I know of I can work limited number of hours for this kind of income. I also get a company car. But it takes about five years in your position to get to that point. Schedule is only 18 hours a week but you can work more. Management is fair. Good policy in regards to treating associates with respect. It's nearly impossible to get fired for performance. This may be a pro for some (it's a con for me).

Cons

No benefits for part time. Full time benefits (although very good) are expensive. Company is changing. So future is unclear. They have gone away from hiring naturally good sales people and are hiring inexperienced robots they are trying to train to be good sales people. This is hurting sales and customer service. I still recommend this company as I think things will work themselves out. They do learn from past mistakes so hopefully they will learn and turn things around.

Viewing 7849 - 7851 of 8,199 Reviews

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Automotive Inventory Associate

CarMax

CarMax reviews

Company ratings over time

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Reviews by job title

The company lost it's focus the stockholder became more important than the customers and associates

good so far

Excellent Part Time Job but company is changing

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