Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 239 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

4.0

Oct 28, 2013

Sales Consultant

Part time sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great benefits, low pressure environment, and ability to work part time or full time. CarMax not only believes its equities such honesty and integrity but they practice them too. They try there best to do what is best for the customer and they truly are a customer first dealership. Employees get discounted prices on cars which is great as well.

Cons

The pay here is not as high as other dealerships, and the job has very policy oriented management. Point system for attendance is a bit excessive at times.

4.0

Oct 28, 2013

Stagnate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

company makes work atmosphere a wonderful place to work

Cons

Company builds its product on the back of underpaid commission sales reps.

3.0

Oct 27, 2013

Stable Job but Not Your Dream Position

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

They hire very nice people. Fairly pleasant working conditions. Stable job.

Cons

You will have many frustrations with customers taking your time to assist them to find the type of car they want and they go elsewhere to buy it or their current car is not paid off enough for them to be able to afford a new one. Managers will be on your case if you are not selling enough cars. Some do it in a constructive way to help you, others just annoying. Most of your customers will be selling a car and not buying. That takes your time and most don't want to sell after they see your offer.

Viewing 7834 - 7836 of 8,202 Reviews

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Sales Consultant

Stagnate

Stable Job but Not Your Dream Position

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