Very cut throat no matter the position you are in. The better you are at your job the least likely you are to be considered for promotion. The "30 day warranty" is a joke. you are constantly expected to lie to customers about "normal" noise when there is a true problem. The 125 pt inspection is a joke as well. The technicians will recommend repairs however a manager will then say no and hope it gets by the customer to later then end up repairing it anyways during the 30 day period when the customer is pissed off and now has no confidence in carmax. Everything is based off of customer surveys. The scale you are scored on is impossible to make any sense of. When looking at the company from an outsiders view the level of professionalism is poor. No one knows what they are talking about but can talk sideways in carmax terminology. If you do know what youre talking about youre told you have "opportunities" in how you communicate messages. It is hard to work for a company thats managers have no prior knowledge of the department they lead. Service managers that dont even know how to check tire pressure or oil level on a dipstick are the ones who tell advisors how to properly explained diagnosis details to customers. All in all. It is a great entry level job but dont let yourself buy into the whole carmax career lies they feed you.
