Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 774 reviews)); "Great people and very diverse" ((in 447 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 287 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 558 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 448 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 238 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,198 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jul 3, 2013

Overall a very positive experience

Sales associate

Recommend

CEO approval

Business Outlook

Pros

positive environment, not simply sitting in a cubicle on a computer, meet lots of interesting people,

Cons

sales is commission only, lots of hours...no work/life balance

3.0

Jun 25, 2013

Enjoyable but just scraping by

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Working for a dealership is entertaining with constant new challenges and CarMax allows employees to do this without using shady or sleazy tactics, people are great and management is fair.

Cons

The commissions are on the low side and there is not enough traffic to sustain the income promised in the interview.

5.0

Jun 24, 2013

Easy going with great income

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Working with great customers. Not micromanaged. Training is very helpful, keeping up to date.

Cons

New consultants our held to different expectations. Veteran consultants get a lot more slack, held to different expectations

Viewing 7795 - 7797 of 8,198 Reviews

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Jobs at CarMax

Customer Specialist in Training

Business Office Associate

Business Office Associate (Manchester, TN)

Business Office Associate - Lead

Auto Repair Specialist II (ASEs A1-A8 Required)

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Ratings by category

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Reviews by job title

Overall a very positive experience

Enjoyable but just scraping by

Easy going with great income

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