Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 788 reviews)); "Great people and very diverse" ((in 458 reviews)); "Culture is great and rewarding" ((in 314 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 301 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 468 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 239 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

4.0

Feb 10, 2014

Great place to work. They really do take care of employees.

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Competitive pay. Strong company. Good benefits. Attracts the people you want to work with.

Cons

Starting positions can be tough. Average pay for entry level positions.

1.0

Feb 10, 2014

what a joke

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Companies core ideas are great

Cons

not worth mentioning. dont waste your time with this company

5.0

Feb 9, 2014

So far my experience has been great. I was hired as part of a new generation store that will grand open in another week

Sales associate

Recommend

CEO approval

Business Outlook

Pros

I am still in training and it has been excellent and very comprehensive. Every person that works at CarMax always has a smile on their face and is very pleasant and helpful. I have not encountered the bad attitudes and egos from my past employers. Everyone genuinely wants you to succeed and goes out of their way to help you and ask if you need anything.

Cons

I have not seen any cons at this early stage in my career at CarMax. I am still in training and the grand opening of our store has not occurred yet.

Viewing 7786 - 7788 of 8,203 Reviews

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Jobs at CarMax

Business Office Associate

Customer Service Consultant - Henderson (Remote)

Business Office Associate

Customer Service Consultant - Atlanta (Remote)

Vehicle Delivery Driver

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work. They really do take care of employees.

what a joke

So far my experience has been great. I was hired as part of a new generation store that will grand open in another week

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