CarMax reviews

3.5

60% would recommend to a friend

(8,199 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Aug 12, 2013

Long Hours

Recommend
CEO approval
Business Outlook

Pros

Nice sales co-workers, beware the Yellow Shirts, they scam the younger new sales consultants.

Cons

Kind of Cultish and child like management.

3.0
Aug 11, 2013

A great job as long as you don't want to move up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work, they really appreciate what you do, teambuilders, decent pay, decent benefits, great work life balance.

Cons

Health plan is mediocre, Upward mobility even for top performers is nonexistent, your manager will speak out of both sides of their mouth (using lots of words to not say anyting)

2.0
Aug 9, 2013
Recommend
CEO approval
Business Outlook

Pros

High ideals, flexible hours, true set pricing, 4-day return policy.

Cons

Very low commissions, half of which depend on selling a sub-standard extended warranty package that banks and credit unions sell for much less. Also, premium brands (MB, Lexus, BMW) cannot be repaired under CarMax extended warranties at dealerships, only at authorized repair centers. That's not appealing at all! Also, their 125 pt checkup (similar to Certified Pre-Owned) is a sham. Have found ashtrays full of old cigs, leaves in trunks, and even auction tags on the rearview mirrors (indicating the cars were bought at auction, cleaned, and put straight on the lot. Almost imposssible to get fired as a 1st line manager. Average sales rep had more intelligence and leadership than the average manager in my opinion. A few of the managers were outstanding. Most lacked any real leadership skills. Sales force turnover was very high.

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Glassdoor has 8,368 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.