Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1056) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Benefits are great and you have access to good rates from vendors for your own vehicle." ((in 770 reviews)); "Great people and very diverse" ((in 463 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Good work environment to be in" ((in 178 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 568 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,205 total reviews)

Keith Barr

60% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

5.0

Aug 13, 2014

Good training and laid back management

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

The customer comes to you. Good coworkers and friendly management

Cons

I dont really have any complaints

4.0

Aug 9, 2014

A pretty good experience.

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great benefits, good sales managers (but a little slow to dump bad ones). Very good training with the right mentor. Pay considerate with effort put in, want to make $50,000 work 50-60 hours or move onto management after proving yourself

Cons

No pay for unrelated sales activities ( boring trading sessions, lock ups, snow clearing, putting tags on cars,etc.) Minimum wage on bad periods, than required to pay back (questionable labor law violation)

4.0

Aug 8, 2014

Awesome work culture. Sketchy work/life Balance. Buy hey, it's retail.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Generally speaking, there is usually "that person" at work that you can't stand. At the Easton location in Columbus, OH, that person doesn't work there. Very positive, supportive environment.

Cons

The work/life balance is not the best. Also, there are broad structures and practices that are might have seemed efficient in a small sampling that do not work out applied with a broad corporate brush stroke.

Viewing 7732 - 7734 of 8,205 Reviews

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CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good training and laid back management

A pretty good experience.

Awesome work culture. Sketchy work/life Balance. Buy hey, it's retail.

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