Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 782 reviews)); "Great people and very diverse" ((in 472 reviews)); "Culture is great and rewarding" ((in 334 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 300 reviews)); "Has a good Work environment" ((in 168 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 563 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 461 reviews)); "Managers have to write observations on you for everything that you do good or bad." ((in 291 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 242 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)

Keith Barr

60% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,203 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

2.0

Jan 2, 2014

Not a place for a seasoned sales rep

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great training/mentor program. Good place to learn car business.

Cons

The company is more concerned about profits than the employees. They would rather wholesale cars, because that's where the money is for them. They don't always pay their sales consultants when a customer sells a car, and it's where Carmax makes the most money. They still try to maintain a Fortune 100 top employers to work for, but fare failing.

4.0

Jan 1, 2014

Overall Satisfied

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule (create your own as a Senior Consultant), Company cares about employees, You earn more "perks" as you continue to achieve better results.

Cons

Pay does not follow rising cost of living, management shows a great deal of favoritism, the better you do, the more you lock yourself into your current position, sales will always have a "cut throat" mentality

4.0

Dec 30, 2013

Great company to work for, encourages departments to work as a team.

Lead business office associate

Recommend

CEO approval

Business Outlook

Pros

Socially responsible, volunteering is highly encouraged.

Cons

Sometimes we were set up for failure due to manning issues.

Viewing 7705 - 7707 of 8,203 Reviews

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Jobs at CarMax

Senior Software Engineer

Business Office Associate - Part Time

Sr. Analyst, Retail Data Strategy

Business Office Associate - Part Time

Business Office Associate - Part Time

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not a place for a seasoned sales rep

Overall Satisfied

Great company to work for, encourages departments to work as a team.

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