Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 766 reviews)); "Great people and very diverse" ((in 473 reviews)); "Culture is great and rewarding" ((in 316 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 296 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 163 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 561 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 293 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 231 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,203 total reviews)

Keith Barr

60% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,203 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews

5.0

Jan 9, 2014

I have developed into a true manager, and can be successful anywhere I work going forward. However I will not leave.

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Unrivaled career development. Work Ethic pays off I am truly blessed to work for CarMax. Exceptional pay and I look forward to my long career at CarMax

Cons

Retail hours. But that is what I signed up for so I can't complain. Not too much to complain about really. Not sure what anyone who is unhappy is talking about.

5.0

Jan 9, 2014

Lots of Fun and Money

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great customer traffic. Lots of chances to make a sale. Good product.

Cons

Work hours. You do have to work a little late now and then to meet with customers. Comes with sales no matter where you go.

3.0

Jan 9, 2014

Smoke and Mirrors

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Tons of inventory, computers walk you through your process, easy financing,

Cons

cars are unreliable, everything ends up on your shoulder and you pay for it in the end even if it isnt your fault, managers don't take care of your customers if your away, cars arn't taken through 128 pt inspections, had 2 returns in a month then coached on how I'm not selling any cars, managers cannot/will not help even if they want too.

Viewing 7699 - 7701 of 8,203 Reviews

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CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I have developed into a true manager, and can be successful anywhere I work going forward. However I will not leave.

Lots of Fun and Money

Smoke and Mirrors

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