CarMax reviews

3.5

60% would recommend to a friend

(8,205 total reviews)
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Keith Barr

60% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Mar 23, 2017

Sales Association

Recommend
CEO approval
Business Outlook

Pros

Company had a lot of growth opportunity and great values.

Cons

Management is horrible! It probably depends on the store but they were like dictators. A lot of obvious favoritism. Pay is horrible. The pay scale hasn't changed in years.

2.0
Mar 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Salary was decent, especially the longer you are there (which can result in capped out salaries for some managers who do hardly any work). Yearly raises. Coworkers are easy going and pleasant to be around mostly. Definitely not the typical car dealership setting. Great training for the duration of your career with Carmax. Can use many things that you learn there and apply to other jobs you find in the future.

Cons

Mid level management basically runs the store while senior management micromanages over your shoulder. Whole sales manager team was unhappy. I put in 60 hours a week to get all my responsibilities done but there's no overtime pay. LGM expects you to do your work and MORE, sometimes even doing things that he is supposed to be responsible for. Not much emphasis on your development or growth (varies per LGM, they're not all like that). Carrot is constantly dangled in front of you with vague responses in your goal to grow towards promotions.

2.0
Feb 18, 2017
Recommend
CEO approval
Business Outlook

Pros

training and pay as consultant is competitive

Cons

first off, the cars. Carmax will offer more than most dealers but at what cost? you will spend your days selling through mismatched paint, cars that have to be jump started, and "valuemax" cars that should've seen a junk yard crusher. Want a question answeres? better go "partner" with someone else. Remember the scene from office space where everyone asks the dude about his TPS reports? thats carmax. skip being a sales consultant and apply for sales manager. promotions are not based on actual impact within the company. As a consultant who wants to become a manager, you have to achieve a club level status (directors or presidents club) this takes a lot of time and a lot of cars to be sold. Then you are given projects handed down by sales managers who have little input but will take credit after completion for the task and also add that they "developed you" Do yourself a favor, apply for manager and you will be trained by a consultant who wants to be a manager for a month. You will ultimately skip years of ups and downs as a consultant, be paid more than the average consultant with big bonus opportunities

Viewing 556 - 558 of 8,205 Reviews

Glassdoor has 8,374 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.