CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Nov 4, 2019
Recommend
CEO approval
Business Outlook

Pros

-Made great money but be willing to bust your tail. -Flexibility if you are part time once you have sold enough cars. -Able to sell to all different people at all different credit Levels. -Great Match for 401k

Cons

-You get penalized when a car gets returned due to mechanical issues. And yes its very common. -Favoritism is very common. Management favorites certain employees and its obvious by all. -Sales managers are the punching bag of the company and do not have much if any authority. These are not true managers they just do as the general manager AJ says. -If there is a complaint they immediately take the side of the customer before even analyzing the situation so that there is not a formal complaint. -Very little room to grow past the sales manager position.

2.0
Oct 7, 2019

Total Commission re-do

Recommend
CEO approval
Business Outlook

Pros

Co-workers were great, Automated ups system makes it fair for those that walk through the front door.

Cons

Company is always looking to cut costs. Sales staff has been cut in half along with money to be made. Company went to a "Call center" lead generation system so management decided to cut commission pay in half - you now do the same job for half the pay. Environment has deteriorated and made it miserable to work there.

1.0
Oct 3, 2019
Recommend
CEO approval
Business Outlook

Pros

none. unless you rewind time when carmax was good. I would vote for anyone that would make carmax great again.

Cons

pay and often asked to do work without pay which im sure is a violation of some sort. Only place i know of that will ask you to work without pay in certain situation.

Viewing 478 - 480 of 8,202 Reviews

Glassdoor has 8,371 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.