Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 764 reviews)); "Great people and very diverse" ((in 467 reviews)); "Culture is great and rewarding" ((in 319 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 287 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 167 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 570 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 455 reviews)); "Managers have to write observations on you for everything that you do good or bad." ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 242 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,181 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 3, 2026

Enjoy the freedom of being your own boss

Sales associate

Recommend

CEO approval

Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

2.0

May 3, 2026

Learning opportunities overshadowed by unprofessional management

Customer specialist

Recommend

CEO approval

Business Outlook

Pros

Great for learning how to sale, Positioning the sale. Decent job for someone starting a career in Sales

Cons

Lack of professionalism, most of the worker avoid customers and management fails to hold them fully accountable. Management lack of understanding the full scope what cross functional truly means and if you question anything, they will condescend and try to make you look bad Cliquey. The location demographic is mostly Hispanic and hispanics mostly stay with their own kind. The pay. For the amount of work you do for just over minimum wage is criminal. The Bonus is laughable. Bonus for the store could be at 30% but your payout would be maybe 400-600 on top of your initial pay even if you sold 20 cars that month with ESP.

2.0

May 2, 2026

Good tools and inventory, but management neglects sales team

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Given lots of tools to do you job (CRM, training, information) and you have a large and varied ivnentory to sell.

Cons

Carmax over the time I worked there cared less and less about their sales team. They took away an entire department (online leads at the store) and made it so that you got half pay on them. They just didn't seem like they cared about their consultant being able to do well monetarily.

Viewing 28 - 30 of 8,181 Reviews

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Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

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CarMax

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Ratings by category

Ratings by demographic groups

Reviews by job title

Enjoy the freedom of being your own boss

Learning opportunities overshadowed by unprofessional management

Good tools and inventory, but management neglects sales team

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