Capital One reviews

5.0

100% would recommend to a friend

(13,222 total reviews)
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Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 5.0 out of 5 stars, based on 13,222 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 34% above average for employers within the Finance industry (3.7 stars).

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13K reviews
1.0
Mar 20, 2019
Recommend
CEO approval
Business Outlook

Pros

- There’s a wonderful support group of former employees to help you recover from the extreme mental distress you endure while working here. - Your first month or two will be great (just look at the good reviews; every one of them are from new employees that are begged to write reviews before they realize how awful this place is). However, once you get used to wearing jeans, using a MacBook Pro, and standing at your desk, you’ll start to realize the disastrous decision you made to join this place.

Cons

Capital One Canada is a toxic workplace filled with passive-aggressive, hypocritical, egotistical, and pathological liars. In general, it’s filled with a few types of people- 1- People that want to wear jeans to work and say they work in an “agile” open-office environment, but aren’t capable or smart enough to work at a real technology company. 2- Entitled and spoiled fresh university grads that are paid well above market rate to sell their souls to a successful American company with a dying Canadian division. (These people are half your age with a quarter of the experience, but they passed an antiquated business case interview, therefore they’ll be your manager). 3- People that have been there for years, and can’t work anywhere else because they’re now incapable of delivering real value to an actual company that cares about growing in Canada. 4- American or British “expats” on lucrative packages to come in, run the Canadian division into the ground, and crush the spirits of every Canadian working there.

2.0
Nov 6, 2017
Recommend
CEO approval
Business Outlook

Pros

I am a 15 year IT associate at Capital One in Richmond. The Pros of working for this company include decent pay, good benefits and, recently, exposure to current technologies. The best benefit of working at Capital One is the fairly generous vacation package; I receive 4 weeks of vacation with the option to buy an additional week for a small price.

Cons

My recent experiences (last 3 years) in Capital One IT have been very unpleasant. Firstly, the culture at Capital One is competitive, nervous and fearful. The primary reason for the horrible atmosphere is the Forced Distribution performance management practice. Capita One shoe horns associates into performance ratings with 15-20% receiving bad rating. As you might imagine in a corporate setting as this the decisions on who receives what rating is highly political. While I have never received a bad rating in 15 years I rarely am acknowledged for the excellent work I produce and have only received above average ratings in years where I expressed displeasure in previous ratings. So courtesy of the horrible performance management practices, what you end up with is a group of nervous, scared associates who are afraid of receiving bad ratings or perhaps even losing their jobs. The response to that by many associates is to work over 60 hour work weeks and rarely take vacation out of fear. Most associates fall into this category. I'm always saddened to see fellow associates needlessly work long hours and send emails around midnight out of fear. It's really sad and super commonplace. The culture is horrible. Plus, the fear of layoffs is never far away. Management at Capital One is horrendous. The typical Capital One middle manager is compromised, scared and a sellout. These poor folks sit together in conference rooms two times a year "cross calibrating" their associates in an effort to determine who gets screwed with a bad rating. It is awful. Capital One has a ton of strong associates; only about 5% in IT are truly bad so these managers try to convince each other and their associates (keeping in mind the 15-20% bad rating forced distribution) that somehow Associate A who is a great worker and nice person should be told they suck for the year. There is NO work life balance in Capital One IT. It is not because there is so much work; it is because there is so much fear. A truly horrendous place to work.

Viewing 25 - 27 of 13,222 Reviews

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