Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Apr 22, 2026

Great company, loads of potential but not hitting it yet.

Senior manager marketing

Recommend

CEO approval

Business Outlook

Pros

Compensation and benefits, nice people, great budgets and aspiration to do good work

Cons

Politics and bureaucracy, remote teams, siloed and overlapping team scopes

Booking.com Response

1mo

Thank you for sharing your perspective. We’re glad to hear that compensation, benefits, colleagues, and the ambition to do strong work were positive parts of your experience at Booking.com. We also appreciate your honest feedback on bureaucracy, siloed ways of working, and overlapping team scope. As Booking.com continues to evolve, feedback like yours is important in helping us improve how teams connect, collaborate, and move work forward. The Booking.com team

3.0

Apr 17, 2026

overall nice

Data analyst

Recommend

CEO approval

Business Outlook

Pros

- nice provided meal and lunch - diverse colleagues

Cons

- bad leadership - no career growth

Booking.com Response

1mo

Thank you for taking the time to share your experience. We’re glad to hear that the multicultural environment and employee perks have been positive aspects of your time at Booking.com. At the same time, we’re sorry to hear that leadership and career growth have not reflected the experience we aim to create. We know how important strong leadership and visible development opportunities are, and feedback like yours is important as we continue working to improve both. The Booking.com team

4.0

Apr 16, 2026

Salary

Senior specialist

Recommend

CEO approval

Business Outlook

Pros

Free lunch, perks, benefits and flexibility

Cons

Unstable and uncertain, reorg, not transparent

Booking.com Response

1mo

Thank you for sharing your perspective. We’re pleased to hear that flexibility, perks, and benefits were positive parts of your experience. We’re also sorry to hear that uncertainty, reorganisation, and a lack of transparency affected your time at Booking.com. During periods of change, clear communication matters greatly, and feedback like yours is valuable as we continue working to improve that experience for employees. The Booking.com team

Viewing 25 - 27 of 7,584 Reviews

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