Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 5, 2026

Great company, impressive professionals

Data scientist

Recommend

CEO approval

Business Outlook

Pros

All the people around me make an impression of true professional that constantly trying to improve their part of the company.

Cons

For someone who didn't work for a corporate of this scale, onboarding (while being the best I ever had) can be a bit overwhelming.

Booking.com Response

Hi, thank you for such a thoughtful review! It's wonderful to hear that the calibre of people around you has made such an impression. Our onboarding is designed to be thorough, but we acknowledge that joining a company of our scale can feel overwhelming at first. Your feedback is valuable as we continue refining that experience. We're glad you're here! The Booking.com team

5.0

May 4, 2026

Great place to work!

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

A lot of benefits Good Salary Work life balance Good culture Very Diverse

Cons

Can't think of anything at the moment!

Booking.com Response

Hi, thank you for the enthusiasm — we love to hear it! We're thrilled that the benefits, salary, work-life balance, culture, and diversity have all contributed to a great experience. That's exactly the kind of environment we work hard to build every day. Welcome to the team, and we hope it continues to exceed your expectations! The Booking.com team

3.0

May 4, 2026

It was ok…

Specialist

Recommend

CEO approval

Business Outlook

Pros

Free lunch, employee benefits on hotels

Cons

Messy management - no transparency. No strong leadership

Booking.com Response

Hi, thank you for taking the time to share your feedback. We appreciate you highlighting the lunch and hotel benefits as positives. It's unfortunate to hear that transparency and leadership didn't meet your expectations — this is something we take seriously. In a period of growth and change, we're continuously improving our management capabilities and working to ensure clearer communication flows across all levels. We'd encourage you to share your specific concerns with your HR Business Partner so they can be addressed directly. The Booking.com team

Viewing 16 - 18 of 7,584 Reviews

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