Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 14, 2026

Great management with strong career progression

Support

Recommend

CEO approval

Business Outlook

Pros

Great management and career progression

Cons

Maybe better hazzard control in building

Booking.com Response

Hi, thank you for the great feedback! We're thrilled to hear that our management team and career progression opportunities have made such a positive impact on your experience. Your note on hazard control in the building is appreciated — we encourage you to flag this to your facilities team or manager so it can be addressed promptly. The Booking.com team

5.0

May 14, 2026

Strong team and tools, but few issues to address

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Great Team and Tools to work with

Cons

Not many issue identified, altho the business is very busy

Booking.com Response

Hi, thank you for sharing your experience! It's great to hear that you're working with a strong team and have the right tools at your disposal. We know the business keeps us on our toes, and we appreciate the dedication of our Customer Service team. Keep up the excellent work! The Booking.com team

5.0

May 12, 2026

Great team and smooth onboarding experience

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

Until now I have an amazing experience at Booking.com with an amazing team. The onboarding went super smooth. The team direction and mission is clear and it was very easy to start. The office and colleagues are amazing!

Cons

i don't have any cons

Booking.com Response

Hi, thank you for sharing such positive feedback! We're really glad to hear that your onboarding went smoothly and that you feel at home with your team and mission. A strong start is something we invest in intentionally, and it's wonderful to know it's making a difference. We look forward to all the great things ahead with you! The Booking.com team

Viewing 10 - 12 of 7,584 Reviews

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