Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)
avatar

Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Jun 8, 2015
Recommend
CEO approval
Business Outlook

Pros

- brilliant growing company - Booking.com always think things thru before doing (might not seem so at times but they do) - to have been a part of a growing and market leading company

Cons

-management, managers, managers..!! There are no words that can describe the sadness of seeing a great company not investing and finding good managers. Promoting someone just because you are friends with the managers is not ok. A manager needs to have managements skills and willingness to be a manager for the team, not just apply for the job just for the title!! Someone wrote in a previous post that the company is like high school and unfortunately I find it's worse. than that It's like a kindergarden where kids are playing in a sandbox and choosing and deciding over their colleagues work career and life. The company sends out a survey each year since they want to know how everything is going, (this is supposedly anonymous) and even though the managers I had and the office in general got a low score the company did NOTHING to change the situation. 70% of the staff in the office where i worked quit their jobs during one year and went to other companies and still nothing happens from the higher management! Booking.com just hired new people (younger and younger, so they can be formed in to the Booking Blue format) that gets off on the fact that there is a big party each year and freaky fridays. Before everyone was working together to achieve the targets set - a goal to make the company grow. Now you are just a number, that was hired to sell, sell and sell. We needed to get a good relationship with the hotels, but the hotelier could not call or write us but we would call them 2-3 times a week and on top of that also go visit. imploring them to do deals and similar just to get our numbers. Nothing of the commercial part was left in the end, only selling. Im sure Booking.com will continue to loose good and serious employees due to this . My advice is to see that Booking.com is a good school, do a year there and then take your knowledge and go to another comapny that will treat and pay you better!

3.0
Jun 7, 2015

Bi-lingual customer service representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a fast growing company that gives you opportunity to grow and gives you the ability to expand your options within the workplace. A very diverse place to work so you can get to know a lot of people from all over the world. Nice break room with lots of entertainment.

Cons

It eventually wears you out and you get sick of how you get treated as a kid in middle school. Very strict about switching shift. You become very sedentary. Food is expensive. Make sure you bring your own.

2.0
Jun 7, 2015
Recommend
CEO approval
Business Outlook

Pros

It is good place if you move somewhere and would like to start. It gives you small, but enough salary to live in a student place. Lunch is a part of your contract. Fresh fruits, coffee and tea available. The international big team gives you an opportunity to meet people from different cultures and change experience. Modern office in a city centre.

Cons

The weakest point is lack of transparency in any field. It begins from poor quality of middle management (Team Leaders), but it is not surprising because the salary they get is a joke for this kind of position, so the company is not attractive for good quality and experience managment. Than the bonus structure, which is part of your contract like to be amended anytime and is getting to the non-transparent direction, so at the end your Team Leader decides what kind of bonus you will get (not your described by numbers work). It is lot of favourism and if you have not good relations with your direct manager, you have a problem. Than comes promotions to the higher positions (extremely limited, only in Amsterdam it is better). As per experience, it seems that there is no competition, but only the correct persons shown by the management. It is sometimes very sad to see who is promoted at this company if you know the previous quality of this person work... If you were good enough for the management, and you were lucky to be promoted, you can be surprised, because after the promotion you can see your payment slip and you earn less than before, on the lower position... It is extremely not motivating. Does not metter who you are, what is your experience and soft skills, they will hire you. Now they take people from the street. It is frustrating for experience employees and very fast put down the quality of the service. Work-life-balance almost does not exists. Working time 7-23, 7 days a week, weekends.

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