Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 657 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 581 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 545 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 66 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Tourcoing , Lille , Paris , Nice , Lyon , Bordeaux

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,609 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,609 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

8K reviews

5.0

Sep 11, 2015

5+ years of amazing experiences... and continuing

Select state

Recommend

CEO approval

Business Outlook

Pros

I have been able to work independent on my projects, I feel empowered and valued on my contribution of my work. No day is same here, always busy and motived to reach my targets. I had the opportunity to work abroad for 2 years which was the best work experience I ever had. You have to work hard and take ownership of your career but they will provide the guidance for that. Besides my actual tasks that I really like, it's the people that make this company. There is such an international environment and so cool to see people from all around the world connecting. People are not only colleagues here, but you see a lot of friendships.

Cons

Be ready for an intense booking life, not because it's mandatory, but it because you want too.

2.0

Sep 9, 2015

Good for some, not for everyone

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Friendly, enthusiastic environment. Big company that are generous with rewards and parties for the employees. Nice office and young, international environment.

Cons

The job itself was not for me. Very monotone, only working on phone, dealing with (mostly) unhappy clients. Too much negativity.

3.0

Sep 8, 2015

Good, bad and the ugly.

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Lots of training, free food, bonuses, trips to Amsterdam for those interested, free "swag", culture. Never a dull moment. Keeps you on your toes. Great for entry customer service gaining skills.

Cons

Long and tiring hours, very little down time or personal time, favoritism by management, unhappy agents, unhappy customers...LOTS of complaints from people all around the world. Its all on your shoulders. Promotions are near impossible if you're not a kiss up even if you have consistently shown to be a great employee with high numbers and drive to advance. If youre not a social butterfly, say goodbye to ever going anywhere in this company and getting no help. Booking.com doesnt feel like a long term place to work. I was there 3 years nearly and had 4 interviews to advance to another position and was constantly turned down. I left because I was tired of the rat race.

Viewing 7144 - 7146 of 7,609 Reviews

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