Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 646 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 590 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 545 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 521 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 377 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 250 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Tourcoing , Lille , Paris , Nice , Lyon , Bordeaux

Booking.com reviews

4.1

80% would recommend to a friend

(7,609 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,609 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Reviews by job title

8K reviews

2.0

Dec 13, 2024

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing to be honest really

Cons

Too many. That place was toxic

Booking.com Response

1y

Thank you for sharing your perspective with us. It is unfortunate to hear that our internal structure and ways of working did not have a positive influence on your work experience during your time at the company. We are sorry to hear about your experience as it does not reflect the values of our company. While you have already left the company, if you still feel the need to report any issues you experienced, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The hotline is available to former employees as well, as all reports from current and former employees are investigated thoroughly. Wishing you all the best with your future career. The Booking.com team

4.0

Dec 12, 2024

Enjoyed it

Account executive

Recommend

CEO approval

Business Outlook

Pros

Competitive Salary, nice office, cool team

Cons

Better benefits and possibility to work remotely

Booking.com Response

1y

Hi, thank you for reflecting on your time at the company. We are glad to hear that you enjoyed working with your colleagues and appreciated the office as well as your salary. Your feedback is also appreciated. Thanks again for sharing your experience with us. Wishing you all the best with your future career endeavors. The Booking.com team

4.0

Dec 11, 2024

Decent job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Normal nice workplace, unlimited work from home and a nice office, offers benefits

Cons

Things that can be improved never will be, looks like it used to be better and will be worse

Booking.com Response

1y

Hi, thank you for your review. We are pleased to hear that you appreciated the workplace environment, our work-from-home policy and office, and the benefits offered. Your feedback is important to us and noted. We encourage you to schedule a meeting with your manager to discuss this topic further and express your concerns. Thanks for being part of our journey, and we wish you continued success at the company. The Booking.com team

Viewing 538 - 540 of 7,609 Reviews

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Booking.com

Booking.com reviews

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Ok

Enjoyed it

Decent job

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