Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 569 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Tourcoing , Lille , Paris , Nice , Lyon , Bordeaux

Booking.com reviews

4.0

80% would recommend to a friend

(7,599 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,599 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,599 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Reviews by job title

8K reviews

4.0

Apr 14, 2025

Great Culture and Team Spirit, but Limited Career Advancement

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Young, open-minded, and collaborative team — easy to communicate and work with Inclusive and vibrant work culture Well-established guidelines and clear processes to follow Supportive peers and generally positive team dynamics

Cons

Career progression is quite limited Few internal opportunities for promotion or Ωole changes Growth can feel stagnant for those seeking long-term advancement

Booking.com Response

1y

Thank you for writing this review. We appreciate it that you have decided to look back on the time you have worked for our company in Shanghai. It is good to hear that you worked in a collaborative and supportive team and that you found the processes and guidelines clear and well-established. We of course regret that your experience has not been as rewarding as you had hoped in terms of career progression, as we believe in creating a workplace with many opportunities to grow and develop. Your feedback is valuable to us and has been noted. We wish you all the best with everything you do next. The Booking.com team

4.0

Apr 14, 2025

Review of job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice to work and no bad upper managament

Cons

Bad cuztomers ruin the mood ofcourze

Booking.com Response

1y

Thank you for the review. It is good to hear that you have enjoyed working for our company in Warsaw and that you appreciated our upper management. Your feedback on the compensation offered is very welcome and has been noted. We wish you all the best in your next adventure. The Booking.com team

5.0

Apr 13, 2025

Great Work Life Balance and Place to work

Software engineer se2

Recommend

CEO approval

Business Outlook

Pros

supportive management and a dynamic environment

Cons

A+ for overall company culture, compensation, and diversity.he Amsterdam HQ is praised for its sustainable design, amenities like themed breakout areas, and facilities that promote employee well-being.

Booking.com Response

1y

Thank you for your review. We are pleased to hear that you enjoy working at Booking.com in Amsterdam and that especially the dynamic environment and the management team stand out for you. It is of course also good to hear that you are able to maintain a great work/life balance and that you are content with the compensation offered. We appreciate your feedback on the leadership quality across departments: it’s important to us, and it will be used in our continuous efforts to improve. Glad to have you on this journey with us. The Booking.com team

Viewing 343 - 345 of 7,599 Reviews

Jobs at Booking.com

Booking Home Account Manager, Acquisitions

Product Manager - BDX IAM

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Culture and Team Spirit, but Limited Career Advancement

Review of job

Great Work Life Balance and Place to work

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