Rolls-Royce of call centers
Pros
Salary - Starting at £17k, with the opportunity to progress to £22k. No sales targets, just a focus on quality customer service, developing your skills and some stats. Overtime - Common for time and a half to be offered depending on business needs, also double time available normally after any IT errors or something obscure impacting customers. Role development opportunities - If you stay with the company you will get opportunities in time to do: coaching and mentoring, training, projects, working groups e,g healthy heroes, up-skilled to multiple products. As well as secondment opportunities including: management, underwriting, fraud investigation, service etc. Team Leaders - They are consistently helpful; focusing on how you can improve and learn from previous experiences rather than criticism. Keen to help you out with other issues such as HR, annual leave, transfers etc. Pension - Employers contributions is one of the best I've came across which is up to 14% depending on your contribution. Discounts - 20% off your first staff policy, then 40% off other policies. You also get a friends and family discount giving them up to 20% off. Senior Management - They listen and act on feedback whilst balancing business needs, they proactively ask for our feedback to improve the experience for customers and staff. They are honest with us giving us straight answers and saying no with an explanation with why not. They also act in alignment to the company values. Customer Focus - Business leaders are proactively seeking and developing the customer experience such as dealing with blockage suggesting solutions and improvements and coming up with different ways to do things. Makes your life easier when the company cares about customers. Weekend shifts - Limited to two every six weeks. Flexibility - There are options to swap shifts somewhat easily, and annual leave is all digitized so you can see whats available and submit it easily in advance.
Cons
Discrimination - The company has the view that's its acceptable to discriminate in order to become more diverse, this comes in the form of "diversity shortlists" where protected characteristics are factored into if someone gets interviewed. I'd rather an employer who hires on merit rather than diversity. It's a call center - Personally I find them boring as i'm not challenged enough, i'd rather be on the graduate scheme than on the phones.
