Poor management philosophy - Management will put in a minimal effort to hold meetings and allow employees to voice their opinions on issues. They also try to micromanage you by controlling every communication with the customer, even if it's just friendly communication, like saying "hi, how have you been?".
Poor compensation - the company hasn't given a raise in at least 3 years. They start you off near the market minimum. Then, they like to increase your responsibilities, but, not your compensation. Yet, they bill the client for each responsibility you're expected to support and then by each case that calls for your support in one of those areas of responsibilities. And that's on top of minimum guarantee that the client pays yearly just for Atos Origin support.
Poor hiring practices - they hire people who don't have an IT background or career to provide help desk support. Then, they wonder why their customers get frustrated with the help desk's inability to actually help.
Very minimal vacation time - the standard 40 hours for the first 3-5 years.
Overworking their employees - The company isn't completely honest with their clients about their dedicated service. They promise a dedicated group solely to support their contract. Yet, those same employees will be pulled into other contracts and expected to provide support for those other contracts. This ultimately hurts all involved clients because the employees can no longer provide a fully dedicated focus.
Olympic opportunity - They provide opportunities to join the support teams they put together for their most important contract, the Olympics games. However, it's all volunteer, so, no financial compensation. They also expect you to work over 40 hour weeks.