Apple reviews

4.2

80% would recommend to a friend

(43,072 total reviews)
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Tim Cook

86% approve of CEO

73% positive business outlook

Apple has an employee rating of 4.2 out of 5 stars, based on 43,072 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

43K reviews
1.0
Jul 10, 2018

The Dangling Carrot

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Lot's of amazing talented people you get to work with. - Every once and awhile you help a customer with a heart warming story and it makes your day - Higher than average pay for retail but at a cost (see cons)

Cons

The Dangling Carrot - The work to pay balance isn't right. You're expected to help multiple customers at once, talk about ALL Apple Services and Store Programs with every customer, help them quicker and quicker and constantly be in a high stress environment that makes the higher than average pay mean next to nothing when you realize you're doing the work of 2 to 3 employees - Apple is one of the largest companies in the world and staffs it's stores like it may be going out of business any day now. Customers regularly wait 20-30+ minutes just to get the opportunity to talk to someone to buy something. This can even happen if the person knows exactly what they want, has no questions, and is ready to pay. That stress is directly put on you as leadership hides behind an iPad or in an office but tells you to work faster from afar. - Apple's goal is to positively impact humanity but they seem to forget their own employees are part of that humanity. Your career ambitions are ignored, favoritism is rampant, they put more and more pressure on their people while giving them less and less resources to deal with it. - Their promotion practice is hidden and vague so that they can always make up excuses about why you aren't ready to get promoted. There are no clear metrics or avenues for job growth just management preference and their favorites are forced to the front of the queue while much more capable and deserving team members are passed over. When you're told you're not able to interview for a new position or promotion they make up reasons like "what books are your currently reading about self development?" or other vague open ended questions that have no right answer because whatever you say they will tell you its not good enough. -It is a regular practice that they will handpick people for promotions, interview them, and give them the job before they even let the team know the job is available. The day the job is posted is the same day they tell the staff someone already got the position. It's ok that they choose who they think is ready for promotion but the hidden nature of the process makes it look like under the table deals and favoritism is the only way to get ahead. - Apple has the clout to hire managers etc from outside of the company in a job role far below their last job. This means department store general managers and district managers are regularly hired as entry level managers at Apple (2 to 3 steps below their past position at their prior job). This makes an impossible void for anyone internally to get promoted to management. You're essentially shown that you need to be able to run 8-12 stores on your own before you can be moved up to be a basic manager at Apple. They give no opportunity for people to exhibit these skills internally so there will always be a very large divide between what they expect and what they allow internal candidates to show the competency for. This means that you're far more likely to move up at Apple by leaving the company, getting promoted elsewhere, and then coming back several years later to take a step down in role when you return. - Managers do very little to support the sales floor and technicians throughout the day. They blindly stand around and wait for issues to escalate before they step in.... in the meantime they are online buying sneakers, sitting in a closed door office drinking coffee, or having meetings that have no purpose while the rest of the staff handles the pressure of the day.

1.0
May 3, 2018

this job almost ruined me.

Recommend
CEO approval
Business Outlook

Pros

"Private Health Insurance", Life Insurance, Dental Insurance, Wellness Centre on site, Gym on site, Employee Purchase Plan,

Cons

Firstly, the facility is quite isolated on top of a massive hill - there are a couple of busses (usually packed) going up there. There are no nearby shops that you could reach during your lunch break. Lunch break for the Call Centre Agents - 30 minutes. My colleagues were quite optimistic at the beginning, I saw them walk up to the cafeteria, queue for their food, then sit down for five minutes before running back downstairs. After a while, everyone decided to just eat at their desks or nearby. You have 8 minutes to do whatever you want to do during your day. That includes bathroom time. Be prepared to receive messages from a team that monitors your time keeping. You've exceeded your bathroom time? You went a little too far for your lunch break and are not back on time? Get prepared to justify why so. The "office" you will work in is a massive open space, countless people on the phone, which creates quite a noise at times. These are all things I could have lived with - but: The Wellness centre doctors are completely useless. If you have a medical condition and need to urgently see a specialist, get comfortable. You will wait at least half a year. You think you need urgent medical assistance? You probably don't, according to the doctors there. Referral to specialists because you suspect an allergy or have developped weird symptoms? Feel like you need to see a psychologist? Don't expect them to offer you a referral. Also, make sure you book your appointments OUTSIDE your work time - if you can. Or book a holiday to see a doctor. Don't expect any special treatment if you have a medical condition that would require you to leave your desk sometimes. DO NOT listen to any promises you are made by any recruiter regarding health care and medical care if you have a medical condition. I had to find out the hard way. The recruiter's selling point is the "added benefits" but also their "relocation package" where you will be offered some money to move, just enough to make your way up here and start a living. By the way, you have to pay all that back once you decide to leave. After you have been recruited and have made your way to the headquarters, you will never hear from your recruiter again. You are angry because nobody is there to talk to? Nobody is there to answer your questions? To take responsibility for what you have been promised? To refer you to a doctor or tell you how to get started? Sorry, that's not included in Apple's generous benefit package. Oh, and good luck finding accommodation in Cork!

1.0
Feb 14, 2018

I still have nightmares about this place and wake up in cold sweats.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to fly business class on international trips but in return you have to work 14 hour days whilst there.

Cons

So many but here goes- - most employees are brainwashed, to the extent that you have to question whether you are talking to a real human being with feelings and emotions or someone you know is so manipulated that you have to watch every word you say. - you have to join conference calls at 11pm, 1am, 3am, 4am, 6am. You have to join them. They tried to curb it but nothing changed and if you don't join you'd be told off for it. No matter the circumstances. - you are called into meetings or have to attend other people's meetings. I calculated the hours per week in meetings and on average it worked out at around 25 hours per week. Most of the time it's just another employee glorifying their own project which is nothing to do with you. - there is an awful culture of micro-management, everything is micro-managed. It makes you question whether it would be quicker if the manager just did the job, but they're too busy so you're just there to handle the projects that trickle down that your manager should be doing. - the pay is competitive, but competitive just means they're paying the same as other corporates that are under paying there staff. - there is no social life to this job. No one goes for drinks or socialises with each other. They're too busy or too tired from work. It's quite depressing really. - once a week you get called into an all hands meeting where someone talks about how great we're all doing and every one stands there and claps in a righteous way, it's like North Korea. - you need to be on emails from 6am to 12am. Everyday. If you leave work at 6pm, you better get home, have dinner and be expected to answer emails by 7pm. You will be cautioned if you don't answer emails outside of office hours. It still haunts me "you never work outside of office hours", "well yes I do because I'm on 4 hours of conference calls between 6pm and 6am, and you don't pay for me working outside of office hours" - if you step 3 meters away from your computer without locking it you will be cautioned. - if you go to the sound system and pick a playlist that isn't Katy Perry or the Weeknd, then someone will scuttle over and change it within 30 seconds, and I mean scuttle...like a little crab. - the meeting room booking system is convoluted. There are about 59 meeting rooms, but you can't use them because they are restricted for more important people who don't use them. - I remember in the early days they said "don't use linkedin or update your profile otherwise we'll know you're looking for a new job" - everyone is busy and stressed all the time. It's not a nice environment to be in. - the Christmas party was more like a funeral. - the churn rate is shocking, people you just start to get along with just disappear and they can't say they're leaving, so all of a sudden you're left with the old timers, again. - whenever there is a live stream from cupertino you have to stay late and watch, which would be fine if they attempted to make an effort to keep us in until 8:30pm. But they don't, you sit there in these really uncomfortable chairs, and there's this one person who goes "woo" when something is announced when most of us just want to get home to our families. - everyone is so serious all the time. - HR should stand for horrendous robot. Because that is what it is. You log a ticket then if you're lucky you get an email from someone who didn't read your ticket and can't speak to them and it takes about 10 days for a reply every time. Remember, you are just another cog in the machine so you don't have the right to one on one support for HR. - for a company that has the most money in the world you'd expect the best benefits in the world. But if anything they're average at best. When you read a review saying the benefits are good, it's because they're better than some laundrette in Kansas. - if you have a family, please don't bother. They don't care that you have anything else important in your own life but Apple. - I probably don't have to mention this but I'm putting it in for the keywords. There is no work/life balance. There's work and work. I've seen Apple employees at a gig sneak off to be on a conference call.

Viewing 253 - 255 of 43,072 Reviews

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