Apple reviews

4.2

80% would recommend to a friend

(43,071 total reviews)
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Tim Cook

86% approve of CEO

73% positive business outlook

Apple has an employee rating of 4.2 out of 5 stars, based on 43,071 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

43K reviews
3.0
Jul 21, 2013
Recommend
CEO approval
Business Outlook

Pros

The tuition reimbursement is excellent. The college program comes with a seasonal schedule (full time in summer, part time during school), with full benefits even during the part time phase. The people are pretty cool for the most part. There seem to be a few opportunities for advancement, at least within the AppleCare department. Not really a track toward a fulfilling career for 99% of people, but at least a chance to get promoted within the job and make a few more bucks. Working from home can be very convenient. The pay is decent for a college job, especially when considered alongside the tuition money. The product discounts are pretty good for people who want to buy Apple products. There are also several other discounts that third parties offer to Apple employees.

Cons

The training is shaky at best, focusing on how to talk to people (which is obviously important) but breezing past a lot of the technical knowledge required to do the job well. During the first month or two on the phones, most advisors are like fish out of water. Nobody seemed to know how to answer most of the tech questions, whom they should contact for a given issue, or which internal procedures applied to which situations. It works itself out with time and experience, but the training should be more thorough before people are put on the phones with customers. There's a steady stream of calls from people who are ticked off and want troubleshooting help, but don't have AppleCare coverage. You have to tell those people, as nicely as possible, to either buy AppleCare for the device, pay $19 for a single issue, or try to find their own answers on the Apple website. Then, when they decline to pay for support and subsequently aren't happy with the outcome, you receive a 'dissatisfied' survey and get to discuss it with your manager. Dumb.

3.0
Mar 4, 2013
Recommend
CEO approval
Business Outlook

Pros

- Get to work with bleeding tech - Week off thanksgiving/xmas - Youthful environment, with bright minds - Good RSU package

Cons

- Poor managers, they view subordinate personal career goals as their attempt to "climb the corporate ladder" and its heavily frowned upon at the group I've been in and neighboring groups I've interacted with. - Below average base salary for the bay area. - Poor teamwork, its all about competing against other engineers through a self manufactured obstacle called "confidentiality". You only get to see what you are meant to see. Sometimes you want to look at the big picture to help you do your work, too bad. Sometimes you want to interact with key developers to see their design process, too bad. - Projects cancelled left and right. I feel as some are fake projects used to weed out leakers. - Expect to work 50+ hours a week to get anywhere. Apple doesn't see that overworking produces less quality code. They say if you don't spend atleast 50 hours a week you're not being a team player. - Extremely low morale environment - 0 concept of what is good software, some of these people never had to be a software janitor; they fail to see the repercussions of their code and don't write quality code. - Get ready to face high ego developers who still think Apple is the best thing since sliced bread. Its their first job, expect them to not have a down to earth view.

4.0
Feb 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Very smart people, 95% of them super dedicated to the company. Amazing products that the world loves. Feels great to work someplace where you can be so proud of what you are creating and under such a recognizable brand. People are pushing technologies not for the latest fad but for rational reasons. I loved, loved, loved working with so many smart engineers who knew their stuff, and who demanded the best from others. Campus has a great energy, food and other benefits are great.

Cons

There are some sociopathic managers at this company who I observed trying to manipulate others just for the pleasure of cruelty. There are some deeply insecure managers holding grudges and trying to get revenge for perceived slights. Honestly, the politics of this place were overwhelming to me. Maybe only 20% of the managers were what I would call "sick minds", the rest were honest and sincere, but it was too much for me. I can't play those sorts of games and I had to get out. Sometimes you don't even know that you are playing a game until afterwards. This is an old company and has a lot of legacy code around. Being innovative often means ignoring glaring problems that have been around for 5 - 10 years. That is kind of painful if you care about quality. I saw some happy managers and I concluded in the end that it was luck of the draw. If you got thrown into the lion pit you might escape or might get torn to shreds. Some managers never got thrown into the lion pit and were able to do well, so if you are considering working there you may get lucky. No one is going to help you out, though. Definitely better to be an engineer than a manager at Apple, IMO.

Viewing 244 - 246 of 43,071 Reviews

Glassdoor has 52,668 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.