Pros
- Good benefits - Good rates of pay - Lovely team members - Apple always looks good on CV
Cons
- It's a call centre job - It doesn't matter how they dress it up, you are working in a call centre. There is nothing fancy about it. In fact most Apple customers are monsters, the sort of people who drive Audi's and shout at waitresses for getting their order wrong. I have never wished people harm before, until I spoke to some of the animals who were my customers in AppleCare. - Clueless management at all levels - from the senior Area Management downwards, most managers are clueless robots who are either external hires from other call centres or internally promoted clowns who were so bad at customer service they were able to brown-nose their way off the phones as quickly as possible. I wouldn't let them mind my cactus plant for 48 hours, let alone run a call centre. - Unsocial Hours - Forget weekends and Christmas / public holidays off if you are working in Tech Support or customer facing phone work. You will even be made to work Christmas day, because your life and your family are not important, some idiot who can't work out how to turn on his iPhone 7 at 9 am on 25th December is. Don't worry though, senior managers won't be around, they will be off skiing in France for the 3 weeks over Crimbo. Same applies to weekends. - Endless micromanagement - all off-phone time is closely management. However well you handle a call, email or chat, your robot of a manager will pick holes in all the good work you did, telling you in your one-2-one session how bad you are at your job, despite the fact if you transferred a real life customer to them, they would jump into the sea. The endless pressure of having your every movement picked over results in countless people either resigning or, being out long term sick with depression and stress etc. To conclude: I'd rather flip burgers, clean septic tanks, or be an exotic dancer, than work for AppleCare again.