Apple reviews

4.1

79% would recommend to a friend

(43,094 total reviews)
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Tim Cook

86% approve of CEO

73% positive business outlook

Apple has an employee rating of 4.1 out of 5 stars, based on 43,094 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Apple employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

43K reviews
4.0
Apr 23, 2008
Recommend
CEO approval
Business Outlook

Pros

It's terrific to work for a place that has become such an iconic and reputable company, not to mention the fastest growing retailer in history. The products are second to none, and Apple has really figured out the best way to attract new customers, and maintain customer loyalty with old ones. The structure and hierarchy in the stores are unique to any retailer, making us the current envy of just about everyone. Everyday there is some extremely fun component or thing that happens that makes showing up to work an effortless task. I would recommend a job at Apple to just about any qualified individual. It's a great feeling to work for a company that truly does change the fabric of peoples' lives, everyday.

Cons

The atmosphere at Apple is never dull, and on days when most stores in the mall are dead, Apple is overflowing with people. This is great, but is often hard to keep up with, making for a challenging working atmosphere. The training process, though long, is at times not thorough enough, putting people on the floor to sell and answer questions who don't have a solid enough working knowledge of the product. Another huge downside is Apple's "closed-lip" policy about its product development. People expect us to know the latest scoop about what's coming out next or how something is changing, and it's frustrating that Apple works so hard to ensure that we're in fact the last ones to know. In those terms, the lines of communication are unsettling. Another disturbing thing to me is the fact that Mac Specialists are forced to compete in the "numbers" game with regards to the "attachments" that they sell with the computers. This is how the company determines an employee's worth.

5.0
Apr 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Positive atmosphere, great pay, time when Apple is on everyone's minds, great products, great resources. The time we are in now, means easy sales, positive experiences with customers, being a part of a cultural change. With the new iPhone platform, new uses in education are being discovered and championed every day. It really is like being part of a new religion that everyone is adopting...

Cons

Really can't think of anything concrete... lots of change, but I like that! Some of our sales tools are arcane and difficult, but they are constantly being updated.

3.0
Apr 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Apple is a great place to be updated with the latest Apple technology, as well as being provided with superior training on their products. Every day, each employee is given a daily rundown as to how the store is doing, what new products are available, and how customers are rating our stores based on online surveys. As a company we can look at the feedback customers are leaving and be able to improve the customers' experiences, which in turn makes our experience better with less customer service issues. Whenever I have a particular question, whether it be how to fix a broken iPod to transferring data from a PC to a Mac, I know that there is another employee who will be able to answer that question without hesitation. I believe that Apple is the absolute best place for someone to buy a computer based on the training our staff goes through, and the services we offer in the store such as Personal Shopping, Personal Training, Genius Bar, computers for children to play on, and to allow anyone passing by to use our computers to both check us out as a product/company, or just check their inbox on Gmail.

Cons

As employees we are constantly expected to add on to every computer sale, there is AppleCare (three year "protection plan"), ProCare (V.I.P. service for technical support), One 2 One (Personal Training membership), and .mac (online membership to share photos and store data). Not every person will want one, let alone three, of these services that we offer. Yet we are expected to have 60% AppleCare, 25% .mac, and 30% One 2 One and ProCare combined. To top that off, there is no benefit to the employee by getting any of these services, except a photo taken of you if you receive a "Trifecta" (having 3 out of the four services). Having another job that pay commission on every sale, it really bothers me to have no motivation to sell these services, that definitely a majority of people do not need.

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Glassdoor has 52,696 Apple reviews submitted anonymously by Apple employees. Read employee reviews and ratings on Glassdoor to decide if Apple is right for you.