NO SUCH THING AS WORK LIFE BALANCE. You will work 12pm-9pm, then the next day 8am-5pm. then the following 11am-8pm. You will dedicate your life 45hours a week (each day you have 9 hour shifts but an unpaid lunch for 1 hour)to this job but will never fulfill your outside life. they harp on it and try to convince you that it work life balance are taken into consideration, but its not. You must request off 4-5 weeks in advance and hope no one else that has the same position you do did because then it will be denied. IF you do get your request by luck, then you will absolutely work an opening shift the following day. thats that 8am shift the day after you want to have off. Expect to work every weekend unless you consistently kiss the toes of management.
they outsource positions with titles and don't often promote within. if they do promote you from within you will not see any kind of increase in pay, just enough to say hey you get a dollar more. However, the people they outsource who have no understanding of the culture, products, or people they work with but had a "manager" title at another company will get paid 1.5 times more than you to do less work because they don't get most of the processes.