American Express reviews

4.1

81% would recommend to a friend

(18,628 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,628 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Generous PTO and Campus perks

Cons

My experience at American Express has undergone a stark transformation over the past year, devolving from a positive and fulfilling work environment to a mentally draining and unsustainable situation. Initially, I thrived in the dynamic and supportive culture, feeling valued and empowered to make a meaningful impact. However, a shift in leadership and priorities has led to a toxic work atmosphere, characterized by unrelenting pressure, lack of empathy, and unaddressed burnout. The joy and enthusiasm I once felt have given way to anxiety, frustration, and disillusionment, leaving me feeling drained, undervalued, and uncertain about my future at the company. It's disheartening to see a once-great place to work deteriorate into a source of significant stress and unhappiness

3.0
Aug 22, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great work life balance - Great Benefits - Good Pay

Cons

- Whilst claiming to be a people focus environment, it is extremely cliquey with leadership often showing favouritism and becoming barriers to ideas and the growth of people they do not gel with - People culture on the surface but quite fake and isolating if you are not "one of them" (surface level DEI) - Grown extremely depressed over the course of working here It is not the worst place in the world but definitely not a place to stay, but if you want to settle/plateau then it's fine

Viewing 271 - 273 of 18,628 Reviews

Glassdoor has 21,985 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.