American Express reviews

Mass layoffs every two years or so (seriously, ask around). Performance management system requires a minimum number of low performers in the annual review process, so if your team is high-performing, someone still gets a low rating. I was told that I was "the one" despite strong results. This reduced my bonus and later prevented me from transferring to a new department, which was very disappointing. The culture is extremely risk averse, so there is often a groupthink mentality due to leadership who embrace the status quo. Not a place for innovation.

Currently looking for another job mainly because I am so bored. The calls are back to back with mostly upset customers. Usually get about 30 calls an hour and it makes the days seem so long. Also the breaks are so short. So much relies on the customer surveys and it makes my postion stressful bc TL is constantly listening and trying to find a way to get excellent surveys. Hard to get excellent surveys from upset customers but there is a technique to it. Also the heath insurance is aweful. Research high deductible health insurance before applying for this job. So worried about having a major illness because I would have to pay so much money.